Refund policy

Lamintime Return & Refund Policy

Effective Date: January 1, 2025

1. Returns

• Eligibility: Items must be unused, in their original condition, and accompanied by the original packaging and proof of purchase.
  
• Non-Returnable Items: Customized or personalized tote bags are final sale and cannot be returned or exchanged.
  

2. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 7 business days.
  
• Refund Method: Approved refunds will be processed to the original method of payment within 10 business days.
  

3. Exchanges

• Damaged or Defective Items: If you receive a defective or damaged item, please contact us within 7 days of receipt for an exchange.

4. Return Shipping

• Responsibility: Customers are responsible for return shipping costs, except in cases of defective or damaged items.
  
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance.
  

5. International Returns

• Customs and Duties: International customers are responsible for any customs duties or taxes associated with returns.

6. Contact Information

• Email: contact@lamintime.com